Hey Nkozyra - Zach here from DO Support. One of our remediation efforts, that is already underway, is that Support and Security Operations leadership will create new workflows to allow abuse-related events to leverage the 24/7 structure of Support.
On Support, we have additional Support Engineers joining our Developer Experience team in mid-June and early July. We will continually assess our ability to provide high-quality responses as fast as possible to all tickets. Our customer feedback will continue to be the measure of how well we're doing, but our goal is that no one will ever need to use social as an escalation path.