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On review, the wording is quite vague.

From TFA:

> Shortly thereafter, DigitalOcean investigated the issue and the Raisup account was unlocked and powered back on.

But it's not clear if any data was deleted by DigitalOcean.

The suggestion the account was unlocked rather than re-created suggests it was not, but OTOH there's no reference to erase, delete, restore, or indeed current state of customer data in that post mortem.

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The fact that data didn't get deleted is irrelevant if the customer can't actually get at that data.

That the customer got unlocked is of course a good thing, but for at least 30 hours the customer couldn't access their data, that's highly problematic.

Nothing was deleted or removed. The droplets were powered off and the access to them locked. once (way too long later) the unlock happened the customer had full control and access again.

Good to hear - that's how I'd assumed things went, but thank you for clarifying Barry.

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