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I appreciate the response. a followup question to that would be how they got enough credits to be running for that long without any payment?

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DO has a startup program called Hatch: https://www.digitalocean.com/hatch/

That is the starting place for many folks.

So a startup was getting their hosting entirely for free, their paying customers were Fortune 500 companies, but they didn't have the money to pay for off-site backups.

What the hell was their cost then?

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