Maybe we just need more focus groups.
Maybe we just need more focus groups.
No focus group is going to tell you something obvious you don't want to hear. Walk into any library and see what you find in terms of computing from all those companies saving the world. Most likely, very little. Is that because you can't make a billion dollars selling computers to libraries, hotels and airports? Or that it wouldn't be a good marketing opportunity? Probably not. More likely because people don't give a shit and that tech companies are perfectly happy to live in their own bubble of superiority.
This isn't a "blindspot" it's arrogance, and ignorance, and incompetence. Large tech companies can't makes things that are primarily useful to other people. They are busy capturing markets with touch bars and clones of one of their own service that will be shutdown as soon as it grants someone a promotion. Then their employees can go on Hacker News, or their own internal forums, out of view of any opinion that is slightly uncomfortable and fault political correctness for how everyone else just don't understand that the state of computing is their own fault. Because $500k salaries, sophisticated tax planning and probably the least amount of regulation of any market just isn't enough to not see the world through a straw.
This betrays a very non-diverse view of the world :) In more rural parts of the USA, this is kind of the norm (save for the "shareholders", since a lot of rural transactions are among sole proprietors or other sorts of tiny private companies, if they're even formal at all). Sometimes those proprietorships get big fast, and you end up with that weird case where the CEO wears a camo suit and takes stakeholders hunting instead of golfing.
On a different note: it looks like you're mixing up "class" in the economic sense v. "class" in the etiquette sense, and those ain't always equivalent.
Working in an environment where there is nobody like you and you have to always be on your toes for culture conflict is work! These people already get more than enough time outside of their comfort zone and most are more than happy to cash their paycheck because from their frame of reference that's more than enough "success". They don't feel the need to preach about what "their people" are like because they're outliers at work and they're outliers when they go home and that doesn't exactly make one feel authoritative on the topic.
I'm not sure what I'm saying here but it's not as simple as "listen to the diverse people" or "more focus groups".
Are you ready to have some conservatives/Republicans on your team?
Such individuals are no problem.
What I wouldn't want are people who are "my way or highway", non-evidence-based, paranoid conspiracy theorists...
It doesn't matter if they're conservative or liberal - if they're off in the deep end and drowning, they probably aren't going to help a team move forward.
Putting aside whether they’re Trumpers or card carrying communists, there’s a reason that some kind of Overton window tends to occur: viewpoints aren’t relative, and some viewpoints are wrong (on facts, on outcomes, ie. completely detached from reality). Diversity isn’t productive if we are expected to value dangerous delusions. Valuing off-beat or contrarian ideas, sure. But: I like milk and sugar with my tea, you want to smash capitalism violently for the rise of the proletariat; I think that Education should be free but speech should be censored, you believe in concentration camps, QAnon and pizzagate. This can get silly.