> In other words, many older people would sooner thrash on the floor in distress than press a button — one that may summon assistance but whose real impact is to admit, I am old.
https://www.newyorker.com/magazine/2019/05/20/can-we-live-lo...
He's talking about products designed for baby boomers, but I suppose the same "eternal truth" as he puts it (i.e. "identity matters to us far more than utility") could factor in here.
He offers this observation in the article:
> The most effective way of comforting the aged, the researchers there find, is through a kind of comical convergence of products designed by and supposedly for impatient millennials, which secretly better suit the needs of irascible boomers. The best hearing aids look the most like earbuds. The most effective PERS device is an iPhone or an Apple Watch app.
Good luck and keep us posted on how things work out.