> - no physical branches
Massive positive for me. I've never had a good experience going to a physical bank branch (if they're ever even open), and now I'll never have to go again
Massive positive for me. I've never had a good experience going to a physical bank branch (if they're ever even open), and now I'll never have to go again
After waiting a couple of minutes, a lovely lady sorted out my problem with no fuss at all.
I agree, mostly I never need to step foot in a branch but sometimes it helps to be reminded that there are advantages of doing business 'face to face'.
For most banks, they might as well not have any branches as I can't get to them at a reasonable opening hour and they have no incentive to change that.
And meanwhile First Direct has a mediocre website and terrible mobile app experience when compared to the likes of Halifax, TSB, RBS, Barclays, all of which are sub-par compared to the likes of Monzo or Starling as far as the app experience goes.
Then again, Monzo and Starling don't have a desktop experience, so good luck if you wan't to do anything more than just looking at a few transactions on the go.
A branchless bank must have an alternative