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Comment by ibero | Hacker News Reader

The commenter above said they had to "solve live production problems", how exactly would "pre-defined tasks" help them?

I slipped over the "live" word, but I still stand by what I said. I most probably work in a similar environment, with tonnes of live production issues, and I believe it's a result of not being allowed to proactively plan for situations - most of the issues are a result of cost savings, systems driven to their absolute maximum capacity, etc. Live production issues are a byproduct of moving too fast, breaking too many things.

I'd style my way out of that argument by saying out reliance on tools like Slack rather than other pre-planned work builds a reliance on that one tool for all tasks being done "in the moment", which then means it's relied on as the medium in live production issues.

If there was a lower reliance on IM for all tasks, other solutions for crisis management would be utilised (potentially).

What an incredibly arrogant generalization to make. You know there are also production issues created by moving too slow and failing to address pending scalability issues, right?

heh.

> failing to address pending scalability issues

How is that not related to not getting enough funding and resources?

And yes, having scalability issues means moving too fast - the _business_ moving too fast.

This is starting to sound like the business version of starting physics problems with “imagine a frictionless surface...”

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