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Comment by reaperducer | Hacker News Reader

Apple's repair service, and the Apple Store in general, have gotten much better in the last six months or so.

Two weeks ago I brought my Apple Watch in for an out-of-warranty repair on a Thursday night. I was told it would take 10 business days. It was ready the following Tuesday.

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Their laptop service has always been top notch. Years ago I took in a White iBook for a case change (free because it was a known defect) and the guy told me that the HD that came with the laptop (Seagate) had a high failure rate and they would swap it for free but he noticed I already upgraded my HD. "Do you want the HD anyway and you can place it on a external case?". Hell yes!

You think so? I remember back in university, Apple would overnight ship my laptop to fix it. The last time I went to Apple, they wouldn’t even replace my faulty charger without me complaining to the manager.

My daughter was in the Apple store the other day with a faulty charger. (It wasn't the problem she went to ask about.) They wouldn't even speak to her about the problem she wanted to talk about until they went and got a new charger for her. They said it was just better to get that out of the way first. So her experience was excellent.

How is everyone's Apple store experience so radically different?

Different stores are different.

Different people are different.

My experience with Apple hardware repairs has been top-notch, but your mileage may vary.

I reckon it's at least in part down to how busy the particular store is. The one near me is always absolutely rammed and to be honest the service there isn't exactly great.

It's also down to how potentially dangerous something can be. Depending on what actually fails, a charger could electrocute you, and it's cheap to both make and replace ("here's a new one"). A butterfly keyboard won't kill you and it's hell to replace.

A wall charger is exceedingly unlikely to electrocute you.

Far more likely to burn your house to the ground. Which will still get lawyers and executives to pay attention.

I think you're being downvoted because you missed this part:

in the last six months or so

>have gotten much better in the last six months or so

Are you sure it is 6 months and not 6 weeks, as in after Angela Ahrendts left.

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