This is exactly what I've been saying this whole time. I'm glad people are catching on. Just a couple years ago, I was considered a kook for never answering phone calls and only calling back if someone leaves a message. Already, I know of more people who are doing the same thing. More business's, even in the medical industry, seem willing to communicate over email. The writing is on the wall for ye olde telephone system. Everyone in positions of power seem complicit with phone scams, probably because it will effectively force people off it.