Hacker News Reader

Comment by ndesaulniers | Hacker News Reader

Good question. When a phone stops working, people want their money back. Guess where most people in most markets buy their phone from?

Further, who do you think customer's call for support?

Now you know why carriers are hesitant about frequently updating a product they've already made a sale on. If an update breaks something, guess who pays the price?

Not defending them, and it's not the only reason, but it's a big one.

Whether or not they should have a say is a great question. Now that they do, I'm not sure it can be taken away without them simply choosing the next os that they do have more say over.

View on HN

Which is why I prefer to buy my phone independently from the carrier service.

I’m able to buy a Windows computer from third parties and still get an update from Microsoft....

The parent is pointing out one possible motive for a large carrier, who has to deal with what I call the "general public".

> Which is why I prefer to buy my phone independently from the carrier service.

You're clearly a tech literate person, which is great! But I've worked at a phone/computer repair/resell store for 2 years, and let me tell you, the "general public" can be very interesting.

It's common for many people to not know that their "phone runs android". Let alone the which version LOL!

What I'm trying to say is, it's great that you buy your phone that way, and that's the smart way to do it. We've had plenty of customers looking for unlocked phones too, but even then many don't understand how there's different radios in the phones that work with different carriers, some didn't actually know what being "unlocked" means, etc.

Then they should also be held responsible for the fallout (technical or financial) caused by an unpatched security bug.

Then it's just a liability and risk choice for them. If the user is not able to update, then they shouldn't be the ones on the hook if there are problems.

Reply on news.ycombinator.com