> But if the problem doesn't fit those known processes, isn't mechanical, and you are relying on doctor for real troubleshooting of problems, that is where it falls short.
I mean, you're not wrong, but...
No one pays docs to do this. The overpriced insurance that's squeezing you dry pays the doc peanuts for his time on your case. Most docs get allotted something like 15 minutes, all-in, per patient: see you, talk to you, examine you, write up their notes, send out their scripts and billing. If you're a really well paid specialist and don't mind not maximizing your income, call it 30 minutes. This has gotten worse with the rise of EMRs, because they're slow as hell. They have a UI designed by an insurance company billing agent. It's terrible.
And being the guy that spends more time is just a matter of pride/ego. I know an amazing doc who spent 40 hours going through boxes of old records on a patient. Figured out what years of previous docs hadn't, and solved - solved! - the lady's problem. He got paid 350$. Less than my niece makes per-hour selling iphone cases at the mall. You can't keep a practice open that way, not even a famous, "people fly in from wherever to see you" kind of practice (unless you're a surgeon - solve someone's problem with a 90 minute operation and people will cough up 30k$; solve their problem with 90 minutes of careful thinking and they're like, you didn't actually do anything, and now you want multiple hundreds of dollars?)
But if someone wants to go ahead and pay me to spend 10 hours on a patient rather than 10 minutes, so I can analyze your symptoms and history and prior reports to hell and back, do some research, iterate a few hypotheses, wrangle phone battles with laboratories to get weird-ass custom tests done, etc. well, yes. I would be happy to do that. That's most docs' dream job. Seriously, and I kid you not even a little bit. Pay me per-unit time the same peanuts that the insurance company pays out, for the amount of time it takes to be your custom biochemical sleuth, and I'll happily do that over seeing a million patients a day.
But as long as you and I are operating inside of the system where I'm squeezed on every side to get you in and out of the exam room in <10 minutes, you're not going to get medical services that take >10 minutes.