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Reminds me of this legendary comment: https://news.ycombinator.com/item?id=9224

Although I appreciate some of the argumentative counterpoints, most of the time it's from people who underestimate how lazy human beings are, and that people are willing to pay for simple services

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Exactly. The biggest mistake people can make is to assume that just because you would do it a different way....that automatically means everyone else would do the same. Not the case.

Obvious example is pretty much everything on amazon is marked up 25% compared to the next biggest competitor (gotta love the "free" prime shipping, right?) but people pay up because amazon will get you your stuff in 1-2 days while Ebay will take 5 days or longer. People will pay for convenience and they will pay a lot for it as well.

Not only convenience but also an amount of trust - IIRC Amazon isn't difficult at all wrt returns, whereas with ebay - as far as I remember it - it's all up to the buyer / seller to handle it.

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