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I assure you that UX designers (the real ones, at least) would love to get out of their ivory towers.

In every job I have had, I have begged to get out and talk to users before doing anything else. However, that idea makes folks in charge nervous. It's expensive. It might reveal secrets(?). The users might get annoyed.

One of the biggest issues is that time spent on research is time when the developers can't be developing. That seems to trump everything.

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I don't know.

IIRC UX people here on HN has told me Ribbon was a perfect example of UX design done right: they tested it on users and chose the easiest one.

Yet the first version of Ribbon released with the most important menus hidden behind the round logo in the upper left corner.

You are probably a good ux designer, but in general, modern ux designers cannot be trusted ;-)

Don't forget that Pointy-Haired Bosses often stick their finger into the pie the last minute. You can't always blame the designers.

Good point. In that particular case (first version of ribbon) the file open and save ux was (IMO, IIRC) so awfully bad that I'll be able to give even a modern UX designer the benefit of doubt ;-)

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