Their initial response? A mere shrug and halfhearted condolences.
I've had a package lost through eBay's Global Shipping program. It was a very hard-to-find add-on for my car stereo and I found one in America. A few days after it shipped, tracking data ended just outside NY. A few days later, I pinged them, asking where my package was - after all, the tracking data was scanned at each location, it gave a reasonable pinpoint for the last known location. Instead, overnight, I was refunded and the case was closed. I didn't ask for that, I asked them to find my package, but they washed their hands of it; I wanted the thing I bought, not the money back, but it mattered not. What's the point in tracking packages if they can't even use it when it's needed most!
It was also infuriatingly difficult finding the right place to ask a question now that companies are running their own shipping segments. They're neatly hidden in amongst the massive company logistics.
No need to build alternatives, properly funding and authorizing the regulation agencies and courts so that they can do their jobs should be more than enough.
IMO, shipping networks would be better off shared across all the delivery companies and services. Then there would be an increased need for transparency and accountability for all packages.
(They legally have to provide a particular service, but chose to provide it over a very limited number of hours, despite receiving full funding for providing it).
Now I spend a lot of time filing FOI requests (only $5!) and bringing forward embarrassing scenarios to the public’s attention.
It’s a big erosion of whatever monies they’re saving.
The old one could do it.
I literally can’t pay my bills on time unless I login on Desktop.
My course of action: email investor relations (I’m a shareholder... for now) and their president’s office.