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I highlight emergency/mistakes an bad things in general with red background. Resolved situations or positive approach with green background. In both cases white and bold font.

After a while, the same color pattern is emerging from customer communication.

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I had been a “true believer” in plain text email until I had a support vendor document a problem using just this technique, including output from the system in question in fixed-width font.

While I cringe at the majority of HTML email, this use case I find enormously valuable.

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