I'm curious why Amazon didn't investigate what was happening until his returns totaled $370k.
When I had an ecom company, a line worker used to check the package content and appearance (dents/scratches) and then he would measure it on a scale and check with the package's recorded weight before it was dispatched and algorithm would flag the orders where weight varied more than some specific ratio.
It was pretty rudimentary but worked at scale just fine.
Now, Amazon must also be using something like this.
Except now we have radar and 3D imaging.
Is Amazon actually involved in technology?