Source?
The last article talks about a study including the type of people OP mentioned. They don't mind cable and commercials but end up being cord cutters anyway because of loss of control over the channels included.
https://www.forbes.com/sites/tonifitzgerald/2019/07/24/yikes...
https://www.forbes.com/sites/tonifitzgerald/2019/06/29/portr...
This is more TV / scheduled video than traditional PSTN / data services then. Though AT&T aren't doing great in either of those markets either.