>But experts who spoke with me said that the publishing house serves not authors but another master—Amazon Prime.
This is intentionally written in a way that describes Amazon and APub as being nefarious.
I worked in APub for almost 4 years before moving to a different FANG. It was a fantastic place to work. I'm sure engineers in other parts of Amazon get paged all the time. There was essentially no on-call burden for my team. We got to launch some really cool programs and learn about the publishing workflows end to end (ideation all the way to an ebook or physical title). This company was where I became a really strong engineer (my previous job was at a non-tech company building small scale CRUD apps).
First and foremost, authors were our customers. We did anything and everything for authors - it was meant to be a VIP experience.
Does Amazon want to increase Prime subscriptions? Absolutely. But portraying that I or my team "served another master" is disingenuous horse shit.