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Poor 20-something grandfather Rafael also identifies as a nana and as a middle-aged woman.

That's compelling evidence that these aren't FC center workers but somebody running them all as a social media campaign.

Elsewhere in this discussion says that these FC Ambassadors are using Sprinklr app.

I'd guess that Rafael didn't log out of the app (or the nana forgot to do that).

There’s at least two other accounts with multiple name, gender, race changes. It’s likely not because of logging out reasons.