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> They rely on others to help them

I'm an employee in a large organisation, I rely on other people doing their job to get my job done and they rely on feedback to know what to prioritise. I can't just work on something else because I have schedules & deadlines, and clients don't care that something is late because the expert at database replication checked their email at 5:30pm, after I had to leave.

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That sounds like bad planning. You always need more than one active stream of work in a large org. Or you end up blocked more than working. If you need ASAP you just have to walk over. If your DB expert only checks msgs late, pad the schedule and learn how to debug it yourself.

In large organisations is unrealistic to expect technical employees to be experts with every system in use. When I can’t log in, I call the Helpdesk instead of busting out ldapsearch. And when I’ve consulted someone and been recommended to use some solution, when it doesn’t work I contact them again to check if I understood them correctly, or if they Walter aware of my intended use-case and the solution actually is fit for purpose.

I feel like if your opinion has the caveat that it only works in orgs where it’s possible to skill up in everything then it’s probably only applicable to very small operations.

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