I'm a little surprised to hear that. The response you describe was normal when the Chase Sapphire Reserve was newly launched, but since then, and especially with Amex Gold and Platinum also making beefy metal cards, I feel like most folks handling cards have gotten completely used to it. Also, I'm not really seeing the benefit of 2% cashback vs. the Citi double cash card. I was just super disappointed by this card when I read up on it - I hope they launch a premium card soon.