The customer is always right.
> They may have had slightly better luck if they'd been friendlier and not attempted to school the Discord staff on how their app should behave.
Or not. Besides, it should not matter, either they did something bad or they did not, the tone of the message may upset the recipient but when you ban someone just like that you can expect them to be upset and your first line support people should be able to take that sort of heat in stride.
Sucking up to support staff when your account has been banned for no particular reason should not be a pre-requisite for having it dealt with professionally, in fact a good first line support worker will be able to de-escalate such a situation quickly by showing some competence and making sure the user is dealt with as they should.
This meme needs to go away. The customer is not always right, and it's deeply unhealthy for businesses to adopt this attitude. Even very customer centric businesses do not adopt this mantra.
If I was using Nitro, I'd have to agree with you, but I had a clear stance not to give a dime to a company I do not support.
That's been beaten to death by now. Let's start with that I don't agree with it. If the service is free the price is $0, that does not suddenly transform the person who the product is being delivered to into the product itself. It merely changes the revenue stream into another one that is invisible to the customer. The company then has many options in order to get paid, none of which involve selling the customer. They might sell data about the customer (illegal in many places if that data has been collected for different purposes), or they might attempt to upsell the customer on a different service.
But in no way does the actual customer get sold.
The whole thing smacks of defeatism: we don't pay so therefore we have no rights as customers so don't whine. But that simply isn't true, users are not cattle to be sold at auction and companies should not treat them as such. And users should not tell each other that they only got what they deserved.
It would be nicer not to be the product, but the world isn't always nice. Sometimes it is.
By all means, you are still providing value to the service and they need you as much as their paying customers. However, a lot of companies lose sight of this logic once they go big.
That means the same as "there's no accounting for taste". If the customer prefers the neon pink lunchbox over the blue lunchbox, they are correct.
It does not mean they can do no wrong.
Matrix isn't great, but it's open-source and it allows me to connect however I please. I have my own Synapse homeserver set up; might consider Construct as well, once it matures. And Matrix is the only platform I have run into that even has easy bridging with Discord and so many other services.
Yes, I believe Hacker News feedback to a blog post that was not designed for feedback is unfair to me, but I guess this means that a follow-up post saying what I am doing in response to leaving Discord is in order.
https://thebaffler.com/salvos/critique-of-pure-niceness-whym...