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> There was a moat between the operations/sales team... and the technical team.

It's one thing to claim two teams _don't_ work together regularly; it's another to say there's a moat between them, indicating it was difficult or impossible for the teams to interact due to an external factor designed into the organization's structure. What does this moat mean practically, and why is this claimed division pertinent to the points the documentary makes?

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Intellectual moat: the sales team refused to acknowledge that over-selling was going to hurt them in the long run; the technical team regularly asked them to re-phrase copy on sales material that was not technically true, the sales would say yes and not do it, or change the written statement but make the false claim, verbatim, in front of cameras. Numbers in their presentations didn’t add up, they confused information and inferences, interpolation, models and individual data, etc.

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