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Comment by plehoux | Hacker News Reader

It's crazy the number of people expecting our SASS pricing to be negotiable. We offer one fair pricing to everyone and have no time to make special case pricing for every single user.

I guess more prominent startups/companies embrace this as a tool to close or retain customers.

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This is basic sales. Increase the price 10%. Offer everyone who asks a "special" 10% discount. Bonus points if you can convince the client you really fought for that special discount because they're such a great customer.

In my experience, most SaaS startups are all about "gettin' them logos!" The more "logos" (other well-known companies that use their product) they can pile up and tout on their website, the better. And so they'll make significant deals to get a well-known name signed.

And I'm not saying this is wrong or a bad approach, by the way. It certainly lends credibility if, say, Google is using my SaaS product.

Logos would be one way to measure success for a sales team but rarely the only one. Most times, there is a quota the salesperson has to hit, and there is a standardized discount schedule they are pre-approved to offer against in order to hit that quota.

> It's crazy the number of people expecting our SASS pricing to be negotiable.

I don't know about expecting, but in most cases where we've been buying SAAS software it absolutely has been negotiable. Above the obvious 10bucks a month type stuff that isn't worth the time.

thats probably because you don't have many users. 10 bucks a month with 1000 employees is already a big number.

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