Since then I've noticed HN has an aggressively negative opinion on Google's general affairs, and most of it makes sense on the surface. It almost feels like I dodged a bullet.
But comments like these shine a completely different perspective. The OP's story is extremely frustrating but it doesn't seem to stem from a lack of care, in your eyes.
If someone were really motivated to solve problems in that area, do you really feel they would be given the time to explore it? I get the impression these sort of projects would be underprioritized.