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https://status.heroku.com/incidents/1892 - it appears Heroku is being particularly affected. We've had multiple sites on multiple accounts go down in the past few minutes.

EDIT T16:31Z: It appears Heroku has failed over their dashboard, but dynos are still failing to come online. We had assumed that they had multi-region failovers for their customers. Incredibly disappointing.

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We cannot even restart/turn off the dynos or get into the dashboard to turn off and kill our background tasks for some of our clients.

Is it best practice to run the dashboard and the cloud service in the same region of the same cloud provider?

I believe it's not.

As a PaaS I would think that they would run a high availability cluster on at least 2 multiple regions so that they would have a mechanism in place for events like these. I know it's expensive, but if you charge 250 for 2.5GB of RAM I believe you would have enough money to cover it. I also think as you hinted that they should separate services across different regions..

Heroku: don't restart your app; restarting is broken

Also Heroku: we auto restart your dyno every day!

So now my app is down because Heroku forced it to restart, and none of our hourly employees can work :|

HN discussion of heroku outage: https://news.ycombinator.com/item?id=20846270

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