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Comment by x0x0 | Hacker News Reader

Since you said "we", some feedback:

I detest jira. The software fills me with loathing. We also pay them a little shy of $5k/year, and will be paying $12k/year by the end of next year. I've been begging one of your competitors to let me into their private beta. So I'm close to being an active buyer for software like this. Also, I can personally make the purchase decision.

I went to look at your site, and clicked on pricing because I'm scared of the word free. I want to pay for this type of software so I have reason to believe it will be there in a year.

However, it says I have to go to the enterprise plan to get SSO. Monetizing security is shitty of you all, and I don't want to have to take a call to get the price. I just bounced.

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I'm in same spot. Willing to pay (ie, routinely pay reasonably big money just for Microsoft VLSC stuff and a bunch of other specialized software 10K+ annually and willing to do $50K investments in licensing), but want to have some $ around pricing.

The problem is there are too many players in most spaces.

I literally DO NOT HAVE TIME to handle all the inbound / DRIP / follow-up sales marketing, go through your qualifications process etc. I need to do a quick pass - and pricing is an obvious part of that.

Ironically, we have dual fiber options at our location. One sales guy - here are our prices. Not cheap. Other sales guy - we offer a broad array of services yadda yadda would like to schedule a time to meet. We already have VPN / 24/7 on-call help for issues with it etc etc. Called first guy back, said give us a gig, static IP etc - send me contract and signed within an hour. Perfect. I don't even care if we are paying more. I'll look again in 2 years and if I can get someone to give me an actual price I'll make a decision then.

The call for quote folks are HARD to deal with when you change things like seat counts etc. - just be prepared to spend a LOT more time on the licensing piece which is harder to delegate than the folks with clear upfront pricing.

Last bit is so true, stop wasting my time and just tell me the costs. It just indicates that either you're too expensive or you're bad at concisely making a case for your product. Both are a red flag.

"Call for a quote" for software needs to die.

Personally also hate the let’s charge extra for SSO but at least with Clubhouse I can login with Google (G Suite account) and use the free product, as that’s what I just did a couple of hours ago to kick the tires.

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