Whenever I hear of horror stories from the states about crappy phone or broadband service, I find it incredible that such an advanced country with such amazing people can have this issue.
If you don't mind, as an experiment could you possible post as a comment your location, your download bandwidth and the number of days in a month that it's up without interruption. I'd like to collate this and give the data back in some way to the HN community.
To start with: location: Reading, England Bandwidht: 18 Mbits download, 1.3 Mbits upload. Number of days within a month wihthout interruption: Normally 30, although in December there were a couple of hours where there was no Internet access.