Chicken: Does great customer service make a company great or does a great company insist on great customer service?
Egg: Who cares?
I aspire to build a company with raving fans like Southwest's.
Nice story. Thank you, OP.
Egg: Who cares?
I aspire to build a company with raving fans like Southwest's.
Nice story. Thank you, OP.
And all great companies have great people, which is yet another chicken/egg question.