I am a creative professional - which, historically, was a very important part of Apple’s user base; and the reason I still use their products.
The ecosystem and workflow of using an iPhone or iPad to write a simple musical idea in GarageBand on the subway, and then finding it already on my iCloud on my MacBook Pro at home, so I can open it up in Logic and refine it, is unparalleled.
Anecdotally, I’ve never had anyone whom I’ve met, dev, creative, or casual user, who enjoys or uses the Touch Bar.
It’s not even just the touch bar. The keyboard, the soldered RAM and SSD which prevent upgrades, the lack of ports, when I spend more for a MacBook now, I’m getting far less than I did in my many years of purchasing them.
Furthermore, I could pull up a heap of references for this, but it’s a much more serious case with the SE form factor than even Apple’s current garbage laptop offerings.
There are practically a lot of people with smaller hands - they would be happy to give Apple their money but have nothing to give it for.