Hacker News Reader

IMO at that point since you have to rebuild everything anyway, just rebuild it with a different vendor. No reason to stay with a company that treats you like that.

That's a terrible process. As you say, a "soft lock" of some kind is the obvious fix. They are basically encouraging you to jump ship because at that point, it's a similar effort to move to another vendor.

Oh that's odd. We've been running into CC issues on our team and we were "disabled". So we had no access to our production repos but AFAIK nothing was downgraded.

So you are blaming them for your own fault?

Pretty sure he's blaming them for deleting all his configurations, not for disabling them once the CC bounced.

And I agree. If that happened to me, I would move, without a doubt.

There are graceful, helpful ways to deal with accidents, and then there are awful, hostile ways.

Ideally your service provider helps you through accidents. Both sides benefit from that.