> I will say that it is sometimes hard to separate the signal from the noise, given my team currently has 3k+ open issues.
I think this is a different problem. But not something your customers should have to care about.
I think this is a different problem. But not something your customers should have to care about.
Can you imagine sitting in a call queue and hearing, “We are sorry, but you will have to wait while we help the 2300 people in front of you.” Any sane person would think that maybe they wouldn’t have this issue if they’d hired more agents.
That obviously doesn’t map 1 to 1 on dev, but it’s the scenario thst immediately popped in my head when reading the original message.