I truly have empathy for Ms Turkos, but I have trouble diving deeper into both the headline and her steps following the police report.

It's been 2 years since she reported the incident to the police and she's not sharing what they did? How is someone able to continue driving, even continue living outside of prison after a kidnapping?

The alleged customer support is awful, but it's not Lyft's responsibility to imprison, it's the judiciary system's. The fact that she's not including the police's response is fishy. What grounds is she even suing on? My response may seem callous but hopefully, it encourages people to not get baited into the emotions of a tragic event and look deeper into why she is choosing to redact so much information.