As a user of different saas products myself I cannot helped to notice that all the "user engagement" infos (product updates, product roadmap, bugs tracking system, webchat box, demo/appointment box) are often scattered around and almost never in-app.
So I thought to make an in-app Widget to integrates all this stuff in a single place: ProductHero.
From within the widget it is basically possible to:
--> publish in-app product Updates and News
--> share product Roadmap, collect upvotes and comments, new feature requests and feedback from users
--> collect and track down Bugs and Errors
--> publish Tips&Tricks/Tutorial about the product itself
--> integrate existing Webchat tools and Calendly
It's actually available as in-app Widget or public standalone page. It comes with a Bootstrap-like UI with both light and dark themes. It supports markdown, emojis and images/video upload.
Thoughts?