Somewhat O/T, but a dispatcher here in Sonoma County, California was recently named "best in the country" for her disposition and quick thinking during the 2017 Tubbs Fire in which several of my neighbors perished.

Some of her ad hoc instructions included telling people to jump in a pool or pond. This saved numerous lives [1].

She is now literally rewriting the script for how dispatchers respond to wildfire emergencies [2]:

"Her boss, Aaron Abbott, said that on several occasions “KT gave life-saving instructions to citizens in situations that were so unique that no emergency fire dispatch protocols existed for them.”

1 - https://www.pressdemocrat.com/specialsections/rebuildnorthba...

2 - https://www.pressdemocrat.com/specialsections/rebuildnorthba...