While uber is a shifty as hell company at best I am not sure if they are wrong here without any mandated reporter requirements.

While it is a bad look one "oops" from something that looks bad could cause harm to an innocent party for what victimized parties usually report already. That could rightfully lead to them being at fault in a multimillion dollar lawsuit and even worse headlines like "Uber got kids taken away from Gold Star father". Seems shitty but the right thing to do at scale.