Showdown in Silicon Valley (1985)
newsweek.com
newsweek.com
Man, I love this industry.
"As McKenna sees it, the rift between Jobs and Sculley ultimately stems from the sudden, dramatic change in the marketplace in the last two years. No longer can a company simply hope to dazzle customers with gee-whiz gadgetry or innovations. Companies must go to the customers first, finding out what their needs are and what kinds of computers can solve their problems. "Apple designed and built computers like a consumer-products company," says McKenna. "But there's been a very rapid change. The (personal computer)market is more like the traditional computer marketplace." "
given how everyone is discussing how Apple is becoming more like a consumer-products market, and less like a computer company, with iPads replacing Macs as the main part of their computer sales.
And you know, in some ways he still does. A belief in technological elegance created the iPod, iPhone, and iPad. Customers weren't demanding that technology, mostly they only realized they wanted it after it existed.
Really? The MP3 market was niche, but growing when the iPod came out. The same for the iPhone market when it came out. And the iPad came out at a time when everyone was talking about tablets (remember Courier predates the iPad announcement).
If anything Jobs understood what customers needed, but often what others thought wasn't possible.
The same is true for the iPhone. Everyone knew that modern smartphone OSes were duds, but wanted a smartphone. The big thing I recall was people wanted a decent mobile browsing experience. Apple finally provided it. It wasn't that people didn't know they wanted what Apple would provide... people didn't think it could be done.
IMO the only big thing with the iPhone that defied common belief at the time was a software keyboard. And even to this day, it's not universally loved. But literally everything else in the iPhone could be found on wishlists at the time of launch.
Everything is obvious in hindsight, and given a great chunk of comments prior and analysis sales estimates, not many had faith in the iPhone or iPad (or iPod for that matter).
I would note that sales estimates and wanting the technology are two different things. I long wanted a larger screen on phones and a good web browser. iPhone delivered that. But they also delivered it on ATT with no 3G support. Sales estimates are trying to weigh demand against a various pros/cons and price points, but don't directly speak to if people wanted specific technologies.
Gizmodo and Engadget appeal to a market segment, and not the one Courier was focused on. They are not accurate predictors of the consumer market as a whole.
Times, they are changing...