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I have gotten two counterfeit items from Amazon (that I know of, of course). In both cases, A2Z took care of the problem without fuss on my end. (One with a full refund-don't even send it back; the other with "send it back on us or keep it at half price".)

Would I prefer a genuine article assurance? In general, yes. Would I prefer that over a wide selection of products and range of delivery services? Probably not.

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I ordered some lightbulbs with the wrong fitting by mistake. Amazon refunded me and told me to keep them, even though it was entirely my fault.

That you know of.

This is salient: there are some items where I'm confident I could distinguish real from fake, but there are many more where I'm not. And returns/refunds or not, it's a hassle I can live without.

For anything outside of books/music/movies/video games I nowadays mostly use other retailers, and generally those that specialise in that kind of item.

I recently bought some shelves from Amazon that aren't as described and getting a return and refund has turned into a complete shitshow. Totally fed up of Amazon.

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