>legitimately entitled
No, they are not. This isn't an upgrade to their existing OS like a patch release. This is a new OS completely and developers were all warned years in advance that Catalina would drop 32-bit support. This is not a downgrade in the slightest.
>but will later
I have a Mac Mini from 2005 that still runs MacOS Leopard just as well as the day I bought it. I can't install all the latest, greatest software on it and I can't even access every website anymore (TLS updates and all that) but it still functions as good, if not better, than it did when I first bought it and runs all the software that's still installed on it.
No MacOS update has ever been forced or mandatory. Ever.
The customer is not always right but I'm pretty sure offering an OS upgrade is doing right by the customer considering it doesn't cost anything and, for most people, adds far more than it takes away and is, again, optional.