It was more than an announcement. They cutoff access to gitlab and broke automated workflows. It shows that they don't know their customer base that well if they were willing to do that. Surely they knew they'd break automated workflows?

So, either they don't care that they broke those workflows when they made this change, or they didn't know that the workflow breakage would be bad. Both are shitty and implies a lack of understanding of their core user base. So, sending customer reps out like they are now screams to me that gitlab really only cares about presentation.