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I am not sure about this. Till recently I have mostly used their products with just needing to read some docs and initial guides. Only recently I was using Terraform and Packer so much that I had fumbled on some issues and saw the community discussions on those. Hashicorp was engaging there atleast.

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You'll see when you open small bugfix PR and they let it rot or when stumble upin years old issue, discussed over and over again without any resolution in sight.

I've had an issue (in my case the VWWare provider for Vagrant) that didn't get the resolution I wanted, but on the whole, I feel they do a good job. As a smallish company, they have to be very selective WRT resource allocation.

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