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I was curious about ServiceNow and googled it and was excited as they offer demos. But they require registration and a lot of information about myself, so i stopped. Is it not meant for small businesses perhaps?

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As a developer who is forced to use a service now interface for interacting with any other part of my organisation it's fucking awful in terms of user interface and friction. Unsure if that is because of our workplace setup or if it's intrinsic to the platform.

SerivceNow’s partners are godawful at implementation. Thanks to them I have decent job security unraveling the dog shit they left.

At least at my org it's awful because dev teams wrote / spec'd their own UX for "their forms."

Which, as you might imagine, resulted in a huge number of multiple choice, similarly-named properties, with all options also being inscrutablely named.

Long story short: programmers are terrible at UX.

Try the developer site, link below. You’ll need to register but it doesn’t look too invasive. It is expensive for small businesses. The main part is an ITSM suite but I’ve built workflows for call centers and account managers.

https://developer.servicenow.com/app.do#!/program/developer

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