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> 2. If you are told that the original property is not available, contact Airbnb right away...

Can you ask your friend how to contact Airbnb such that you get a reasonable fast response, say within 1h?

I don't know anyone at Airbnb, but simply contacted them via https://www.airbnb.com/help/contact-us/channel, and had someone respond right away. YMMV.

Thanks. Your thread should be on top.