One of the problems with Intel culture - especially under BK was that the philosophy was "Focus on our key goals to the exclusion of everything else". It was meant to keep focus and ensure we moved quickly. The problem with that is it meant we were entirely unresponsive. It doesn't matter if something important has come up because you've already agreed what the priority is, you've already committed to what you're going to do. So even if something does come up, communicating that problem to the team that needs to fix it is impossible because you'll get ZBB'd (if we do this, we will drop that). Then once you've got engineering to commit, the bureaucracy won't let you just release anything so you need to line up into a release process.

I'm sure no one intended to mislead, but organisationally Intel just isn't designed to fix bugs. It doesn't have a process to respond to issues.