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There is a difference between "We will understand it if you choose to go with a different company. However you should know and we are working hard at resolving these issues." and "... Please go Away."

Seriously, it is not as if the guy insulted them.

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He did insult them (or at least paint himself into a luser corner) by saying they had no export functionality.

How exactly did I insult them? And please point to anywhere on tumblr's website where I can export my content? Even Facebook, one of the most closed eco-systems on the web lets users download their own content.

I'm no Tumblr expert, but in five minutes of searching I see Tumblr -> Wordpress utils, RSS, and the Tumblr API. That's three methods.

Yes, for a Unix sysadmin I'm sure exporting your content via Tumblr's API, RSS feed or for that matter a Wordpress utility is a breeze but I'm not sure the same is true for your average tumblr user. Having said all that I think you're ignoring what I said for the sake of an argument.

Well I guess that delegitimizes any response I could conceivably make.

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