I checked out Get Satisfaction, but it seems like overkill to start with. Wondering if there is something a bit more minimalist.
Thanks in advance, ladies and gents.
Regarding currently-available services, I've also used KISSInsights and Olark. Both are useful, and are ready to go right now. I'd check them out, but recognize that they have a fairly specific focus (not a bad thing; just might not work for you). KISSInsights is like a really minimal survey. It's really great for that. I believe they have an option where users can give you open-ended feedback, but I don't know if that's in the free account. Worth checking out. Olark is good, too, but I've found it's only useful for synchronous interactions. If I don't actively engage with people on it, it doesn't yield any substantive feedback.
All that being said, check them out.
Also, I believe Monyta does a similar service to Get Satisfaction, but their site seems to be down right now.
As I explore, prompting seems > open ended for feedback. Thanks for the suggestion.