If the team can’t even beat random, then I think that says more about your team (or perhaps your features) than about ML as a whole.
"Up Next" problem can easily fall into any of the three buckets.
IMO YT AI is the opposite of intelligent , it still recommends things I disliked. for some reason this basic rule of not showing something that I explicitly disliked was to hard for it to learn, I am wondering if it is truly an AI behind it or just statistics
The bad algorithm will force the unhappy user to use manually created playlists leaving less people to engage with the algorithm and probably have the algorithm getting worse in time as more users will avoid it
And even more interesting trying to google "how to make youtube not show X" it is a complete fail, it will just show you youtube video results.