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Comment by rmsaksida | Hacker News Reader

Even if that's all true, and even if Apple has good reasons to lock his account, why not just tell him the reason? I don't understand why tech companies have this passive aggressive attitude when users violate their rules of witholding information and giving some vague canned responses when asked about what's going on. Just tell him what happened in detail.

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This is probably not the reason, but the first thing that comes to my mind is that providing a reason provides substance and reasoning for a response. The 'why' allows an individual to respond with a '...yes, but' and Apple doesn't want to deal with that.

I guess? But they’re not dealing with it now either, so I’m not sure it would be any different?

Because that’s opsec 101. If you tell a bad actor how you caught them, you’re just telling them how to do better (sneakier) next time.

You don’t have to tell them how you caught them but what rules they violated.

Here's an idea for a term for falling victim to this kind of thing: Kafka-banned. It's a bit like being hell-banned in that you don't know what's happening, but probably more baffling and stressful.

It's not about the "how", just listing which rule/clause in the agreement he broke is pretty essential.

Imagine being sent to jail and not being told what the offence was.

Imagine if we applied the same mentality to the law.

that is law and common practice on money fraud. Banks never tell the reason why your account got blocked because that would give bad players clues on how to prevent it.

Bad actor who posts in the public, has his name both public and on his account. Yes. Must have taken Apple's engineering team months to find him.

Someone at Apple probably said, is there something we can do about those leaks from Rambo?

Then someone probably said, well we can block his dev account, may make it harder for him to reverse engineer everything right away.

Then they told someone else to block him, and they flipped a switch somewhere.

Nobody documents anything, and a few weeks later, when Rambo manages to escalate this through the support team, noone knows the background and noone can tell him what the issue is.

That's my speculation how things like that happen....

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