I think it's the product of popularity and the impact of the bug. Slack is exceedingly popular, so any change is going to come under a lot of scrutiny.

It is not clear to me how many new features Slack needs. Clearly people were able to successfully use the old text-entry UI; there was no shortage of Slack messages.

I feel like it would be better for them to focus on things that will add value to their platform without affecting people that are already using the core product. Meeting scheduling, corporate directory, video conferencing... nobody is in a better position to do that than them. And you can add those things, charge extra money for them, and not upset your existing customers.

Sometimes software is "done". The core of Slack is done.

hilariously and non-ironically i complained about this to my co-workers today. I was like yo did slack change their shit or am i going crazy? Now i'm on here seeing 800 comments and i'm laughing my butt off at how upset people are.

i get it, i typed a couple snippets already with backticks and it did weird stuff. took 5 minutes and guess what dont care

It’s a tempest in a teapot. Yes, the new editor is horrible. But at best it is a minor annoyance, and most users learn to work around it.

I think where they really messed up is how they've been responding to people about it. They're literally telling people that they'll listen to feedback but also that they won't change anything, all in the same response. The way they treat their customers is really going to hurt them in the long run, especially as other solutions come out (Microsoft Teams already has significantly more monthly users than Slack does).