I use Uber all the time, as does everyone I know. Hell, I even drove for them for a while.
They provide a needed service and they are subsidizing that to get rid of competition like Lyft and to grow a huge user base. Then, it's likely they will raise prices and start making money.
But it is not a Ponzi scheme. Last I checked, a local taxi company that is still in business wants $30 to take me into town, which is 5 miles away. Uber is $7.